FAQ - Franklin Docs | Las Vegas

How can I place an order?

You can place your order on our web-site through our easy process.

  • Select the product from the products menu.
  • Select Quantity, Paper, color, and Printing Turnaround Time, click on “Add to Cart”.
  • Follow the instructions, select your shipping method and ‘Place Order’. You will then be asked to pay for the job.
  • After the job is paid, you will receive a confirmation email that the job is placed successfully.
  • Please use that job reference number when communicating with Franklin Document Services regarding that job.
  • If you have any difficulties, please email us 

How can I upload the artwork?

You will get the artwork upload page when the job is placed successfully.

You can also upload artwork by: logging in --> My Account --> File Upload.

How will I get the information about the delivery schedule?

We will email you the shipping tracking number when the job is ready to ship.
Turn Around Time starts on the date you approve the artwork. Shipping time is not included in Printing Turnaround time.

Is there any cut off time for placing the order each day?

If the job is placed and approved before 2 PM PST (Pacific Standard Time) of the same day, we process the job on same day itself except for 1 day orders. Jobs should be approved before 10 AM on the same day of placing the order.

What should be the format of the artwork?

We prefer the artwork to be in Press ready PDF (font embedded) format in CMYK with minimum 300dpi resolution, we also accept Tif, Tiff, JPG, JPEG, PSD, AI, and EPS. If the order is a full color, it will be processed only in CMYK format. If there are any Spot colors in the artwork, it will be converted to CMYK.

What is Bleed?

Bleed is used when any part of an image, background, color or line is to print the very edges of the finished product. For example if you wanted the background of a business card to be blue, the color must bleed past all edges. If not due to minor variations in printing and trimming, white lines could be seen on some or all of the edges. The bleed requirements are 1/8 inch on each side. Please Visit our file guidelines page for more details.

Can you Ship the jobs with plain labels to a different address (Blind Ship)?

Yes. We can ship the jobs with plain labels without any name branding as per the request.

Print-ready file check list.

  • Resolution: Minimum resolution 300 dpi, anything lower than that may result in blurry or pixelated print.
  • Color Mode: CMYK format is the industry standard. Artwork received using different color mode will be converted to CMYK format. This may cause some colors to change.
  • Bleeds: a 1/8 inch bleed is required oneach side.
  • Borders: If your art has a border line, a minimum thickness of 1/4 inch on each side is required.
  • Text: Must be 1/8 inch inside cut lines (Edges)oneach side to avoid being cut off during finishing.
  • Layers: All Layers must be flattened before sending your file.

Do I have to create an account with login and user name to place an order?

Yes. We do this so we can set up your account with us. It will also benefit you for ordering in the future and keeping track of your order history.

Is there any other way to place an order than online?

Yes. You can call us at 702-873-1902 if you would like to talk directly to one of our salesmen. They will be more than happy to fulfill your order.

When does your turnaround time start?

Turnaround starts once we have received a complete order form from our online store, a full payment for your job and have your print ready artwork uploaded and approved.

Turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected. Also we are not opened on weekends or holidays so you should not include these days in your turnaround time.

How Can I access my account?

Just click on the my account button at the top of any page. You will be instructed to login using your login name and password. Once logged in you will be able to view and edit your account information, view previous orders and check on the status of jobs already in production.

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